Start with your order reference
If you have a question about a return, cancellation, exchange or product issue, contact us through the support form and include your order number, the product SKU and a short description of the situation.
Before sending anything back
Please request the relevant return instructions and return address before posting an item. Do not use an address from another website or a parcel’s sender label as a presumed return address. The store’s final return address and operating terms will be published before launch.
Information that helps a review
Explain the issue clearly and include the delivery date, packaging condition and the relevant product details. Support may ask for photographs or a short video when these are needed to understand a reported fault. Do not send sensitive payment or identity information.
Returns, cancellations and exchanges
The applicable conditions, time limits, return-shipping arrangements and any exclusions will be included in the final policy for the destinations served. This preparation page does not limit rights that apply under mandatory consumer law.
Refund processing
Where a refund is agreed, the amount, payment route and timing will be confirmed as part of the case. Processing by a payment provider can take additional time. We do not promise an unverified refund or exchange deadline on this page.
Product care during a claim
Keep the item and its packaging safe while an issue is being reviewed. Avoid disassembly, modification or further use that could make the issue harder to assess. Any repair should be agreed with the relevant support contact first.